At Cozybeam Shop, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and purchasing our personalized nightlights.
1. Data Controller
Cozybeam Shop is the data controller responsible for your personal data.
- Email: support@xn--perl-epa.es
- Website: https://www.xn--perl-epa.es
2. Personal Data We Collect
We collect the following information when you interact with our store:
- Identification Data: Name and surname.
- Contact Information: Shipping and billing addresses, email address, and phone number.
- Order Information: Details related to your purchases, customization requests (names, dates), and order history.
- Technical Data: IP address, browser type, device information, and browsing activity collected via cookies.
3. Purposes of Processing
We process your personal data for the following purposes:
- Order Fulfillment: To process your order, customize your product, and manage shipping.
- Payment Processing: To facilitate secure payments through our payment providers.
- Customer Support: To respond to your inquiries, concerns, or support requests.
- Legal Compliance: To comply with tax, accounting, and other legal obligations.
- Website Improvement: To enhance your user experience, optimize site performance, and monitor for fraud.
4. Legal Basis for Processing
We process your data based on the following legal grounds:
- Contractual Necessity: The processing is necessary to fulfill the purchase agreement between you and Cozybeam Shop.
- Consent: You have provided clear consent for specific actions, such as subscribing to a newsletter or using non-essential cookies.
- Legal Obligation: The processing is necessary for compliance with tax and commercial laws.
5. Payment Security
Payments are processed through secure third-party payment gateways (e.g., Stripe, PayPal). These providers handle your financial information directly according to their own privacy policies. Cozybeam Shop does not store, view, or have access to your full credit card details or banking passwords at any time.
6. Sharing of Personal Data
We only share personal data with third parties when it is strictly necessary to perform our services. We work with the following types of providers:
- E-commerce Platform: WooCommerce/WordPress.
- Hosting Services: To maintain the security and availability of our website.
- Shipping/Logistics: To deliver your orders to your address.
- Payment Gateways: To process your transactions.
- Legal/Tax Authorities: To comply with legal requirements when requested.
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
7. Data Retention
We retain your personal data only for as long as necessary to:
- Complete the fulfillment of your order.
- Comply with tax and legal record-keeping requirements (e.g., invoices).
- Resolve any potential disputes or claims.
8. Your Data Rights
Depending on your location, you may have the following rights regarding your data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request the deletion of your data (“Right to be forgotten”).
- Restriction: Request that we limit the processing of your data.
- Portability: Request that your data be transferred to another service.
- Objection: Object to the processing of your data for specific purposes.
To exercise these rights, please contact us at support@xn--perl-epa.es.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or alteration. Our website uses secure encryption (SSL/TLS) for all data transmissions.
10. Cookies
We use cookies to:
- Remember your login status and shopping cart contents.
- Save your preferences for a personalized experience.
- Analyze website usage to improve performance.
- Facilitate the checkout process.
You can configure your browser settings to reject or delete cookies at any time, though please note that this may limit your ability to use some features of our store.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:
Cozybeam Shop Email: support@xn--perl-epa.es